Refund policy

All sales are final — returns, exchanges and refunds are not accepted.

We believe transparency and communication are essential to the business. We handpick every item. We will try our best to show as many details as we can in photos and descriptions. Please view pictures and read descriptions before purchasing. Please feel free to contact us at  verttitan2022@outlook.com if you have any questions on any specific items. 

We believe that communication is the key to successful solutions. Please contact us if you have any questions, concerns or dissatisfactions before leaving any unnecessary reviews. We are willing to help and will try every effort to help you.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To start a return, you can contact us at verttitan2022@outlook.com. Please note that returns will need to be sent to the following address: [2700 Louis Henna BLVD, Ste100, Georetwon, TX 78626]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at verttitan2022@outlook.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at verttitan2022@outlook.com.